Privacy Policy

Last updated: October 1, 2026

This Privacy Policy explains how Fetch ("Fetch," "we," "us," or "our"), operated by Southline Digital LLC, collects, uses, and protects information when you use gofetch.tech. By using Fetch, you agree to this Policy.

1. Information We Collect

Information you give us

• Account information: your name, email address, and password when you sign up.
• Business information: your company name, the cities you work in, your services, your pitch and outreach templates, and similar settings you enter.
• Payment information: when paid plans are active, your billing is handled by our payment processor, Stripe. We do not receive or store your full card number. Stripe provides us limited information such as your subscription status and the last four digits of your card.
• Communications: messages you send us for support or feedback.
• Mailbox connection (only if you use Autopilot): your business email address, its mail server settings, and the app password you create for Fetch. We store that password encrypted and never show it again; disconnecting deletes it.

Information we generate or collect automatically

• Usage data: how you use Fetch, such as scans run, messages drafted, features used, and activity timestamps, which we use to enforce plan limits and improve the service.
• Technical data: basic log information such as IP address, browser type, and access times, used for security and to keep the service running.
• Autopilot activity (only if you use Autopilot): the emails Autopilot sends for you (to whom, when, and their text), and the replies Fetch reads from your inbox. Fetch reads only replies to Autopilot's emails, unsubscribe requests, and delivery failures; it keeps the sender, the date, a short copy of the reply without the earlier quoted email, and how the reply was sorted. It does not read the rest of your mailbox and does not mark anything as read.
• Your do-not-email list: the addresses of agents who unsubscribed from your emails, kept so they are never emailed again from your account.

Listing and agent information

• Fetch retrieves information from publicly available real estate listings for the markets you choose, which may include property details and the listing agent's publicly listed contact information. This is used to provide the core service to you.

2. How We Use Your Information

We use information to: provide and operate Fetch; create and manage your account; generate leads, outreach drafts, and call scripts for you; send the Autopilot emails you turn on and read the replies to them; enforce your plan's usage limits; process subscriptions and payments through Stripe; provide support and respond to feedback; keep Fetch secure and prevent abuse; improve our features; and send you important service messages (such as updates, changes, or billing notices).

3. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate Fetch, under agreements that require them to protect it: for example, Stripe (payments), our hosting/server provider, and the AI provider that generates scoring and drafts and sorts Autopilot replies.
• Your email provider: if you use Autopilot, its emails are sent through, and replies read from, the mailbox you connect (for example Google, Yahoo, or your email host), under that provider's own terms.
• Legal reasons: if required by law, legal process, or to protect our rights, users, or the public.
• Business transfers: if Fetch is merged, acquired, or its assets transferred, your information may transfer as part of that.

4. AI Processing

Fetch uses third-party AI services to score listing photos and generate outreach drafts. Relevant information (such as listing details and your pitch) is sent to that provider to produce those results. If you use Autopilot, it also checks your templates against anti-spam rules, and the text of replies to Autopilot's emails is sent to it to sort them. We use providers that process this data to deliver the service.

5. Data Retention

We keep your information for as long as your account is active and as needed to provide Fetch. If you delete your account, we delete or de-identify your personal information within a reasonable period, except where we must keep it for legal, tax, security, or fraud-prevention reasons. Disconnecting your mailbox deletes its stored password at once. Your do-not-email list is kept for as long as your account exists, so an agent who unsubscribed is never emailed again from it.

6. Your Choices and Rights

• You can view and update your account and business information in your settings.
• You can cancel your subscription at any time.
• You can request that we delete your account and associated personal information by contacting us at team@gofetch.tech.
• Depending on where you live, you may have additional rights (such as accessing, correcting, or deleting your data, or objecting to certain processing). To exercise any right, contact us and we will respond as required by applicable law.

7. Security

We take reasonable measures to protect your information, including handling all card data through Stripe's secure systems so it never reaches our servers, and storing credentials and keys securely. A mailbox password you connect for Autopilot is encrypted with a key kept apart from our database, is never shown on any screen, and is never written to our logs. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

Fetch is for business use by people 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

9. Third-Party Services

Fetch links to and works with third-party services (such as WhatsApp, your SMS app, your email provider, and Stripe). Their handling of your information is governed by their own privacy policies, not this one. We encourage you to review them.

10. Changes to This Policy

We may update this Policy. If we make material changes, we will notify you (for example, by posting in the app or by email). The "Last updated" date shows when it last changed.

11. Contact

Questions about this Policy or your data? Contact us at team@gofetch.tech.