Terms of Service

Last updated: October 17, 2026

Welcome to Fetch ("Fetch," "we," "us," or "our"), a software service available at gofetch.tech that helps real estate photographers find and reach out to potential clients. These Terms of Service ("Terms") are a legal agreement between you ("you" or "your") and Southline Digital LLC, which operates Fetch. By creating an account or using Fetch, you agree to these Terms. If you do not agree, do not use Fetch.

1. What Fetch Does

Fetch scans publicly available real estate listing information for the cities you select, uses AI to help identify and prioritize potential agent clients, drafts outreach messages and call scripts, and helps you track your outreach. Texts, WhatsApp messages and calls are always sent by you: Fetch prepares them, and you review and send each one yourself, from your own device and accounts. Emails work the same way unless you turn on Autopilot, an optional feature that sends outreach emails for you from your own mailbox, as described in section 4. You are responsible for everything sent from your accounts, whether you send it yourself or Autopilot sends it on your instruction.

2. Eligibility and Accounts

You must be at least 18 years old to use Fetch. You are responsible for keeping your login credentials secure and for all activity under your account. You agree to provide accurate information when you sign up. We may suspend or terminate accounts that violate these Terms.

3. Your Responsibilities When Using Fetch

You are responsible for how you use the information and tools Fetch provides. In particular, you agree that you will:

• Comply with all laws that apply to your outreach, including anti-spam and telemarketing laws such as the U.S. TCPA, the CAN-SPAM Act, and any state-level equivalents, as well as Do Not Call registry rules.
• Only contact people in a manner permitted by law, and honor opt-out requests ("STOP," "unsubscribe," "do not contact me") promptly.
• Not use Fetch, including Autopilot, to send harassing, deceptive, or unlawful communications, or communications that break any law or the rules of the platform you send them through.
• Not misrepresent yourself or your services in outreach you send.
• Use your own phone number, email, and messaging accounts, and comply with the terms of those services (for example WhatsApp, your carrier, your email provider).

You are the sender of every message, including the emails Autopilot sends for you on your instruction. You are responsible for ensuring your outreach is lawful. Fetch provides drafts, information, and the Autopilot tool; how you use them is your responsibility.

4. Autopilot (Automatic Email Outreach)

Autopilot is optional. It stays off unless you turn it on, and you can pause it at any time. By turning it on, you agree to the following:

• What you authorize. You authorize Fetch to send, in your name and from the sending address Fetch makes for you, the email templates you wrote and approved in Fetch (a first email and the follow-up emails you choose to send), filled in for each agent with details from their listing, to agents Fetch finds for you, within the daily limit, days, and hours you choose. Autopilot sends emails only. It never sends texts, WhatsApp messages, or calls. So that agents don't all get identical words, Fetch may reword your templates slightly: each version keeps your meaning, your offer and your sign-off, passes the same compliance check, and you can see or remove any version, or choose to send your exact words only.
• Your sending address. Fetch registers a domain close to your business's name and makes one mailbox on it for your Autopilot emails. You may pick the name from our suggestions or write your own, but it must be close to your business and never your own domain (spam reports on outreach would count against it), and it may not use a name another company owns. Southline Digital LLC, which operates Fetch, is the registrant and owner of every such domain and email address, even when you chose the name. It is never transferred or sold to you, it doesn't leave Fetch with you, and you may use it only through Fetch, for your Autopilot emails and your answers to them. We store the mailbox's password encrypted and use it only to send Autopilot's emails and the answers you write in Fetch, and to read replies as described below. If the address stops working well, or your account closes or stops paying, Fetch stops sending from it, keeps reading its replies for a while, and then gives it back. The companies that provide the domain and the mailbox may limit or suspend them, and we are not responsible for their decisions.
• Reading replies. While Autopilot has emails out, Fetch checks your sending address's inbox for replies to Autopilot's emails, unsubscribe requests, and delivery failures. It reads only those messages, does not mark them as read, and keeps a short copy of each reply (without the earlier quoted email) to show you. An AI service sorts each reply (for example interested, a question, not interested, or unsubscribe) so Fetch can update the lead, notify you, and stop emailing that agent. Fetch never answers on its own: an answer you write in Fetch's Inbox is sent only when you press Send. The sorting can be wrong, so read your replies yourself.
• Compliance stays yours. You remain responsible for every Autopilot email, including compliance with the CAN-SPAM Act and any other law that applies. Fetch adds your business name, your postal address, a statement that the email is an advertisement, and a way to opt out to every Autopilot email (a line telling the recipient to reply "stop", plus the unsubscribe button that mail programs show), and stops emailing anyone who opts out, for good. You agree to give a true sender name and a valid postal address, to keep your templates truthful and not misleading, and not to remove or work around these protections. The compliance check in Fetch is a safety net, not legal advice, and passing it does not mean an email is lawful.
• Limits and pauses. Autopilot sends a limited number of emails, spaced out over your chosen hours. Fetch may pause it at any time, for example when your sending address stops accepting the login, when sending keeps failing, when too many emails bounce, or when your templates change and have not been checked and tested again. We may also turn Autopilot off for any account or for everyone.
• No guarantees. We do not guarantee that Autopilot's emails will be delivered, land in the inbox, or get replies, or that an email address belongs to the agent it was listed for.

5. Data and Listing Information

Fetch surfaces information from publicly available real estate listings. We do not guarantee that any contact information is accurate, complete, current, or that any particular agent can be reached. Availability and coverage vary by market and over time. You are responsible for verifying information before you rely on it.

6. Subscriptions, Billing, and Refunds

Fetch may be offered free during an early-access or beta period. When paid subscriptions are enabled:

• Subscriptions are billed on a recurring basis (monthly or as described at signup) through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.
• Founding members who were granted a locked promotional rate keep that rate for the life of their account, including after a cancellation or lapse, for as long as these Terms apply. The founding rate is available only to founding members, and founding membership is closed to new sign-ups.
• Your first look and the 7-day trial. A new account may pick its cities and run one scan before adding a card, and sees a few of the leads it found in full. To open everything, you start a 7-day trial: you add a card on Stripe's page and pay $0 that day. When the 7 days end, your card is charged your plan's price (Standard is $100 a month), then the same amount every month until you cancel. Cancel any time before the trial ends, in Settings, Plan & billing, and you are not charged. We email you when the trial starts, with the day of the charge and a link to cancel, and again shortly before the charge. There is one trial per person and per card: a card that has already had a trial is charged when the plan starts. Autopilot is not part of the trial and opens with your first payment.
• Offers. We may offer you a plan at a price set for you, by a link. That link works once, for a limited time, for the first account that pays it. You pay that price the day you start and then every month until you cancel, and it stays your price for as long as that plan runs.
• You can cancel at any time; cancellation stops future renewals. Access continues until the end of your current paid period, or of your trial.
• An offer when you cancel. If you pay the full Standard price and press Cancel plan, we may first offer you a lower price for a set number of bills, once per account. The button to cancel is always shown beside it. If you take it, the lower price applies to that number of bills, then the full price applies again on its own until you cancel; we show you the price and the day it changes before you choose, and email it to you after.
• Refunds. You may request a full refund of your first payment (after a trial, the charge at its end) within 7 days of that first charge, once per account, for any reason. That refund is issued automatically and also cancels your subscription immediately, so access ends at that point and nothing further is charged. Refunds usually appear on your statement within 5 to 10 business days, depending on your bank. Outside that 7-day window, payments already made are non-refundable unless required by law, though you may still ask us and we will consider it.
• Prices, plans, and usage limits may change. We will give reasonable notice of changes that affect an active subscription.
• All card data is handled by Stripe. Fetch never receives or stores your full card number.

7. Referral Program

If your account shows a referral link, you can share it with people who may want to use Fetch. By sharing it, you agree to the following:

• What you earn. Someone who signs up through your link is tied to you for good. Someone who joined another way and tells us you referred them may be tied to you too, from that moment on. For each payment they make to Fetch, seats included, you earn 30% of the amount actually paid. A payment counts 8 days after it is made, a day after its 7-day money-back window closes; one refunded or disputed before then earns nothing. You earn only while your own Fetch plan is paid and active: payments made while it is not are not counted for you, even later.
• When it stops. You stop earning from a person while they are not on a paid Fetch plan. We tell you when they leave, and when they come back. Someone who deletes their account and signs up again stays tied to whoever referred them first.
• How you are paid. Payouts go through Stripe to the account you set up on Stripe's own page, where Stripe collects your identity, tax and bank details; Fetch never sees them. Stripe pays your bank on its schedule, usually once a month. What you earn is kept for you until that setup is done, even if your own plan stops. Payouts may wait while we review them, for example when a month's payouts reach our limit. If a payment you earned from is refunded or lost to a dispute after your share was sent, that share is taken back from your Stripe balance. You are responsible for any taxes on what you earn, and Stripe may send you a tax form.
• Your link. The name on your account is shown to people who open your link, so they know who invited them, and they are told that you earn a share of their plan.
• Fair use. You may not refer yourself or an account you control, sign anyone up without their knowledge, or promote your link with spam or misleading claims. When you share your link publicly, say clearly that you earn from it. We may withhold or reverse earnings that break these rules or come from fraud, and turn your link off.
• Changes. We may change or end the referral program, including the 30% rate, with notice. Earnings counted before a change are paid as described above. Referral earnings do not make you an employee, agent, or partner of Fetch.

8. Usage Limits

Your plan includes limits (for example, a number of scans per week, messages per day, and emails per day for Autopilot). We enforce these limits and may adjust them, grant temporary increases, or change plan limits over time. Attempting to bypass or exceed your limits is a violation of these Terms.

9. Service Availability and Changes

Fetch is provided on an "as available" basis, and is currently in active development ("beta"). Features may change, break, or be removed. We may modify, suspend, or discontinue any part of Fetch at any time. We are not liable for any interruption, data loss, or unavailability.

10. Acceptable Use

You agree not to: reverse engineer, copy, resell, or redistribute Fetch or its output as a competing service; attempt to gain unauthorized access to our systems or other users' data; overload or interfere with the service; or use Fetch for any unlawful purpose.

11. Intellectual Property

Fetch, including its software, design, and content we create, is owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable right to use Fetch for your own business while these Terms are in effect. Outreach drafts Fetch generates for you are yours to use in your business.

12. Copyright Complaints (DMCA)

We respect copyright and expect everyone who uses Fetch to do the same. Fetch follows the notice and takedown process of the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512).

Reporting infringement. If you believe that material on Fetch infringes a copyright you own, or one you are authorized to act for, send a written notice to our designated copyright agent, whose contact details are below. To be valid, your notice must include:

• Your physical or electronic signature.
• The copyrighted work you say has been infringed or, for several works, a representative list of them.
• The material you say is infringing, with enough detail for us to find it (for example its web address, or where it appears in Fetch).
• Your name, mailing address, telephone number, and email address.
• A statement that you believe in good faith that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act for the owner.

What we do with a valid notice. We remove the material or disable access to it, and where it was posted by an account holder we tell that account holder.

Counter-notice. If your material was removed and you believe that happened by mistake or because it was misidentified, you may send our copyright agent a written counter-notice that includes:

• Your physical or electronic signature.
• The material that was removed, and where it appeared before it was removed.
• A statement, under penalty of perjury, that you believe in good faith the material was removed or disabled because of a mistake or misidentification.
• Your name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is located (or, if your address is outside the United States, any judicial district in which Fetch may be found), and that you will accept service of process from the person who sent the original notice or that person's agent.

We send a copy of a valid counter-notice to the person who sent the original notice. Unless that person tells our copyright agent that they have filed a court action over the material, we may restore it between 10 and 14 business days after we receive the counter-notice.

Repeat infringers. In appropriate circumstances, we terminate the accounts of people who repeatedly infringe copyright.

False claims. Under 17 U.S.C. § 512(f), a person who knowingly makes a material misrepresentation in a notice or a counter-notice may be liable for damages, including costs and attorneys' fees. If you are not sure whether something infringes your copyright, consider speaking with a lawyer before you send a notice.

Our designated copyright agent. Send copyright notices and counter-notices, by mail or by email, to:

This agent is registered with the U.S. Copyright Office in its DMCA Designated Agent Directory, registration number DMCA-1082424, for Southline Digital LLC, Fetch, and gofetch.tech. This contact is for copyright notices only. For anything else, see section 19.

13. Disclaimers

FETCH IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT FETCH WILL FIND CLIENTS, GENERATE RESULTS, BE ERROR-FREE, OR THAT DATA WILL BE ACCURATE. YOU USE FETCH AT YOUR OWN RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS, ARISING FROM YOUR USE OF FETCH. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO FETCH WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM (OR $50 IF YOU PAID NOTHING).

15. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, or costs (including reasonable legal fees) arising from your use of Fetch, your outreach and communications (including emails Autopilot sent on your instruction), or your violation of these Terms or any law, including any claim that your messages, calls, or emails violated anti-spam, telemarketing, or privacy laws.

16. Termination

You may stop using Fetch and delete your account at any time. We may suspend or terminate your access if you violate these Terms or for any reason with reasonable notice. On termination, your right to use Fetch ends.

17. Changes to These Terms

We may update these Terms. If we make material changes, we will notify you (for example, by posting in the app or by email). Continuing to use Fetch after changes take effect means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Miami-Dade County, Florida.

19. Contact

Questions about these Terms? Contact us at team@gofetch.tech, or by mail: